Rothamsted Enterprises is recruiting for an Events Team Leader to work as part of a flexible team, providing front of house service in the hospitality areas of the Rothamsted Enterprises portfolio.
The role holder is responsible for the successful delivery of a range of events, such as conferences, meetings, and private events, including weddings and parties. They will ensure the smooth running of events and will be the main point of contact for clients on their arrival to our venues.
The role includes supervising and coordinating casual team members, leading by example, motivating the team, and ensuring staff conduct themselves in a way that reflects our business ethos and high standards.
The Events Team Leader will deliver staff briefings and delegate responsibility appropriately to the team, whilst also being hands-on. They will be quick to respond to client request will report feedback to the Hospitality Manager.
This role will also be involved in planning and facilitating commercial filming as and when it occurs, pulling together schedules and overseeing activity on site.
The Team Leader is required to encourage and report customer feedback to the kitchen team and wider Rothamsted Enterprises team to enable us to collectively identify solutions and ideas to rectify issues and continually strive to improve our business.
The salary is based on 25 hours per week. Additional paid working hours will be expected, depending on business needs. Flexibility in working hours is essential for this role.
The Customer Services Supervisor is based at the campus receptions and works across all elements of the campus and with a variety of stakeholders. The post holder will be a first point of contact for all areas of the business and will consistently need to present, demonstrating excellent conduct and high standards in their role and communication with all stakeholders.
On a rotating rostered schedule, the job role will be based at one of 2 main locations: Russell Building Reception or Conference Centre (Main) Reception. The role may also occasionally be based at Rothamsted Manor House on an ad-hoc basis. The post holder will report into the Operations Manager and will work with the rest of the Operations Team to uphold existing processes and procedures across the business and ensure consistency is maintained. The successful candidate will work across all areas of our business and must liaise closely with all departments to ensure an excellent customer experience is upheld; consistently meeting expectations.
The post attracts a salary ranging between £25,000 and £28,000 per annum, dependent on experience, for 37 hours per week.Apply
Rothamsted Enterprises was established in 2015 with four key business areas in our portfolio: Rothamsted Agri-Tech Business Centre; Rothamsted Manor; Rothamsted Conference Centre and Rothamsted Restaurant.
We have a variety of office and lab spaces for rent as well as a newly refurbished hotdesking hub, a superb, spacious conference centre, a popular local café, and a Grade 1 listed weddings and events venue.
Rothamsted Enterprises is built on a strong, diverse, and financially sound platform that capitalises on the facilities on site and our excellent transport links.
We are proud to be part of the Rothamsted family – a campus steeped in agricultural science history thanks to the discoveries of our founder Sir John Lawes and all that have followed in his footsteps.
Our team culture is supportive, friendly, honest, hardworking and ambitious.
Our commitment to learning and development, equality and diversity enable a welcoming environment for all prospective employees. We have an attractive benefits package including 28 days annual leave (incl bank holidays), free lunch and hot drink daily from the café, discounts on other food and drink purchases, a generous pension scheme and an attractive campus close to nature, offering walks and recreational activities – such as tennis courts, and a small gym.
Rothamsted Enterprises is a commercial entity owned by the Lawes Agricultural Trust, Rothamsted Research and BBSRC. The income generated is gifted back to the partners to ensure long-term financial sustainability for science and research.
Our values are extremely important to us all and it’s no coincidence that the acronym for our values is RARE.
Relationships are one of the four pillars of the Rothamsted Enterprises brand. We actively develop and nurture internal relationships. We feel proud of Rothamsted Enterprises as a great place to work. We are a supportive team, both onsite to clients, tenants and staff, and externally to new prospects and referrers. We thrive on building new partnerships with tenants, external businesses, internal stakeholders and staff. We facilitate and enable collaboration, through the Incubation Centre and Innovation Hub, through the conferences we deliver, through our close relationship with Rothamsted Research, and through being a business meeting point locally.
Rothamsted Enterprises enables innovation and collaboration, to drive forward agritech research from agritech businesses, which will ultimately deliver new science. We can support these businesses by providing them with access to world-class scientific facilities and services. We are an integral part of the Rothamsted Campus, to change the world together. As an organisation, we accelerate learning and facilitate business growth by giving our tenants access to strategic partners and investors as well as extensive training opportunities.
The financial results of Rothamsted Enterprises are a key focus for the whole team. We enable and create impact on society through innovation and collaboration. We create employment in the local community and provide excellent career opportunities and job satisfaction for our people. We aim to achieve occupancy rates of 80% in our event venues. We want to achieve growth across the portfolio, increased brand awareness and enquiry numbers. Importantly, this growth should be via us securing the right type of business and clients. We are each of us developing successful relationships with staff, clients, tenants, local, regional and national businesses, and the international agritech community. We want happy customers internally and externally. As a business, we will deliver on clients’ needs, get things done and be a solutions provider. We will exceed expectations through a strong attention to detail and ensure Rothamsted Enterprises is valued by all stakeholders and target audiences.
Excellence flows throughout Rothamsted Enterprises offerings. Whether that’s our state-of-the-art conferencing and events facilities, the experience that clients and tenants have when they choose us, our gold standard customer service provided by our highly-experienced team of experts. Our facilities are of the highest standard – cleanliness, food, customer service, flexibility of use of our space, using the latest technology. Our excellent staff training ensures this. Our people show integrity, always. Our clients enjoy an excellent return on investment when they choose us and that drives customer retention and repeat business. We represent good value across all our offerings. Our people focus on attention to detail, understanding and delivering according to clients’ bespoke needs and requirements. We pride ourselves on individual attention.