Careers

Customer Services Support Administrator (Facilities)

The Customer Services Support Administrator (Facilities) will play a crucial role in assisting the Supervisor in various facilities management tasks while ensuring the campus operates smoothly. Ensuring an efficient execution of our approach to health and safety, risk assessments and audits.

This role demands effective communication with diverse stakeholders and adept problem-solving to address various needs across our campus. As a versatile and proactive team player, you’ll handle diverse responsibilities to ensure smooth facility functioning and continuous improvement. Your organisational and multitasking skills will be essential to prioritise tasks efficiently and calmly.

This position reports to the Compliance and Facilities Supervisor and may involve additional duties as required, and any other duties reasonably required by the line manager or of Rothamsted Enterprises consistent with the grade and level of responsibility assigned to this role. Working hours will be allocated by a rota, and occasional weekend and evening work may be required to support the business needs.

Sous Chef

The Sous Chef will be a key member of the kitchen team at Rothamsted Enterprises, situated on the Rothamsted  Harpenden Campus, Hertfordshire, working across 3 venues which include our Grade I listed Manor, Conference Centre and on-site Restaurant. 

We are searching for an experienced and organised person, with a positive attitude, who is passionate about their profession and enjoys working with diverse group of people. As we pride ourselves on our fresh food, sustainable ethos and use of local produce, the ideal candidate will share this passion and support us in developing our ethos.

Customer Services Supervisor

Rothamsted Enterprises is recruiting to this newly created role, that will form an essential part of the Supervisory team in the business. Based at the heart of the Campus, this role would be ideal for an experienced Head Receptionist from the hotel and conference venue sector. The Customer Services Supervisor will work across all elements of the Campus and with a broad variety of stakeholders.

Rothamsted Enterprises was established in 2015 with four key business areas in our portfolio: Rothamsted Agri-Tech Business Centre; Rothamsted Manor; Rothamsted Conference Centre and Rothamsted Restaurant.

We have a variety of office and lab spaces for rent as well as a newly refurbished hotdesking hub, a superb, spacious conference centre, a popular local café, and a Grade 1 listed weddings and events venue.

Rothamsted Enterprises is built on a strong, diverse, and financially sound platform that capitalises on the facilities on site and our excellent transport links.

We are proud to be part of the Rothamsted family – a campus steeped in agricultural science history thanks to the discoveries of our founder Sir John Lawes and all that have followed in his footsteps.

Our team culture is supportive, friendly, honest, hardworking and ambitious.

​​Our commitment to learning and development, equality and diversity enable a welcoming environment for all prospective employees. We have an attractive benefits package including 28 days annual leave (incl bank holidays), free lunch and hot drink daily from the café, discounts on other food and drink purchases, a generous pension scheme and an attractive campus close to nature, offering walks and recreational activities – such as tennis courts, and a small gym. 

Rothamsted Enterprises is a commercial entity owned by the Lawes Agricultural Trust, Rothamsted Research and BBSRC. The income generated is gifted back to the partners to ensure long-term financial sustainability for science and research.
Our role:

• To ensure financial sustainability
• To foster relationships
• To facilitate opportunities for collaboration and deliver impact

Relationships

Relationships are one of the four pillars of the Rothamsted Enterprises brand. We actively develop and nurture internal relationships. We feel proud of Rothamsted Enterprises as a great place to work. We are a supportive team, both onsite to clients, tenants and staff, and externally to new prospects and referrers. We thrive on building new partnerships with tenants, external businesses, internal stakeholders and staff. We facilitate and enable collaboration, through the Incubation Centre and Innovation Hub, through the conferences we deliver, through our close relationship with Rothamsted Research, and through being a business meeting point locally.

Acceleration

Rothamsted Enterprises enables innovation and collaboration, to drive forward agritech research from agritech businesses, which will ultimately deliver new science. We can support these businesses by providing them with access to world-class scientific facilities and services. We are an integral part of the Rothamsted Campus, to change the world together. As an organisation, we accelerate learning and facilitate business growth by giving our tenants access to strategic partners and investors as well as extensive training opportunities.

Results

The financial results of Rothamsted Enterprises are a key focus for the whole team. We enable and create impact on society through innovation and collaboration. We create employment in the local community and provide excellent career opportunities and job satisfaction for our people. We aim to achieve occupancy rates of 80% in our event venues. We want to achieve growth across the portfolio, increased brand awareness and enquiry numbers. Importantly, this growth should be via us securing the right type of business and clients. We are each of us developing successful relationships with staff, clients, tenants, local, regional and national businesses, and the international agritech community. We want happy customers internally and externally. As a business, we will deliver on clients’ needs, get things done and be a solutions provider. We will exceed expectations through a strong attention to detail and ensure Rothamsted Enterprises is valued by all stakeholders and target audiences.

Excellence

Excellence flows throughout Rothamsted Enterprises offerings. Whether that’s our state-of-the-art conferencing and events facilities, the experience that clients and tenants have when they choose us, our gold standard customer service provided by our highly-experienced team of experts. Our facilities are of the highest standard – cleanliness, food, customer service, flexibility of use of our space, using the latest technology. Our excellent staff training ensures this. Our people show integrity, always. Our clients enjoy an excellent return on investment when they choose us and that drives customer retention and repeat business. We represent good value across all our offerings. Our people focus on attention to detail, understanding and delivering according to clients’ bespoke needs and requirements. We pride ourselves on individual attention.