Careers

Customer Services Assistant

This exciting role is based with the Rothamsted Enterprises Operations team in a customer facing role.  This role is located at one of our receptions and offers a great opportunity for someone looking to expand their skill set in a dynamic and varied job role

For this position, you should be able to use your organisational skills to manage your workload and your time, as you will collaborate with clients and colleagues in a fast-paced environment. If you’re experienced in customer service, calm under pressure, thrive in a busy work environment and have a positive attitude, this could be the perfect role for you. The ideal candidate will have excellent verbal and written communication skills and be passionate about hospitality, sustainability, and customer service.

Rothamsted Enterprises was established in 2015 with four key business areas in our portfolio: Rothamsted Agri-Tech Business Centre; Rothamsted Manor; Rothamsted Conference Centre and Rothamsted Restaurant.

We have a variety of office and lab spaces for rent as well as a newly refurbished hotdesking hub, a superb, spacious conference centre, a popular local café, and a Grade 1 listed weddings and events venue.

Rothamsted Enterprises is built on a strong, diverse, and financially sound platform that capitalises on the facilities on site and our excellent transport links.

We are proud to be part of the Rothamsted family – a campus steeped in agricultural science history thanks to the discoveries of our founder Sir John Lawes and all that have followed in his footsteps.

Our team culture is supportive, friendly, honest, hardworking and ambitious.

​​Our commitment to learning and development, equality and diversity enable a welcoming environment for all prospective employees. We have an attractive benefits package including 28 days annual leave (incl bank holidays), free lunch and hot drink daily from the café, discounts on other food and drink purchases, a generous pension scheme and an attractive campus close to nature, offering walks and recreational activities – such as tennis courts, and a small gym. 

Rothamsted Enterprises is a commercial entity owned by the Lawes Agricultural Trust, Rothamsted Research and BBSRC. The income generated is gifted back to the partners to ensure long-term financial sustainability for science and research.
Our role:

• To ensure financial sustainability
• To foster relationships
• To facilitate opportunities for collaboration and deliver impact

Relationships

Relationships are one of the four pillars of the Rothamsted Enterprises brand. We actively develop and nurture internal relationships. We feel proud of Rothamsted Enterprises as a great place to work. We are a supportive team, both onsite to clients, tenants and staff, and externally to new prospects and referrers. We thrive on building new partnerships with tenants, external businesses, internal stakeholders and staff. We facilitate and enable collaboration, through the Incubation Centre and Innovation Hub, through the conferences we deliver, through our close relationship with Rothamsted Research, and through being a business meeting point locally.

Acceleration

Rothamsted Enterprises enables innovation and collaboration, to drive forward agritech research from agritech businesses, which will ultimately deliver new science. We can support these businesses by providing them with access to world-class scientific facilities and services. We are an integral part of the Rothamsted Campus, to change the world together. As an organisation, we accelerate learning and facilitate business growth by giving our tenants access to strategic partners and investors as well as extensive training opportunities.

Results

The financial results of Rothamsted Enterprises are a key focus for the whole team. We enable and create impact on society through innovation and collaboration. We create employment in the local community and provide excellent career opportunities and job satisfaction for our people. We aim to achieve occupancy rates of 80% in our event venues. We want to achieve growth across the portfolio, increased brand awareness and enquiry numbers. Importantly, this growth should be via us securing the right type of business and clients. We are each of us developing successful relationships with staff, clients, tenants, local, regional and national businesses, and the international agritech community. We want happy customers internally and externally. As a business, we will deliver on clients’ needs, get things done and be a solutions provider. We will exceed expectations through a strong attention to detail and ensure Rothamsted Enterprises is valued by all stakeholders and target audiences.

Excellence

Excellence flows throughout Rothamsted Enterprises offerings. Whether that’s our state-of-the-art conferencing and events facilities, the experience that clients and tenants have when they choose us, our gold standard customer service provided by our highly-experienced team of experts. Our facilities are of the highest standard – cleanliness, food, customer service, flexibility of use of our space, using the latest technology. Our excellent staff training ensures this. Our people show integrity, always. Our clients enjoy an excellent return on investment when they choose us and that drives customer retention and repeat business. We represent good value across all our offerings. Our people focus on attention to detail, understanding and delivering according to clients’ bespoke needs and requirements. We pride ourselves on individual attention.